Returns & Exchanges
At Kellyville Pets, we want you to be completely satisfied with your new look. If your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all fashion tags and hygiene seals remain intact and undamaged.
Ship It Back
Affix the prepaid shipping label provided by our portal to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing