Frequently Asked Questions
Everything you need to know about our pet-inspired fashion collections.
How do I determine the correct size for my pet's apparel?
We recommend measuring your pet's chest girth, neck circumference, and back length. Please refer to our detailed Size Guide found on each product page to ensure the perfect fit for your furry friend.
What is your return policy for pet clothing?
We offer a 30-day return policy for all unworn items in original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund or exchange.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. All orders are dispatched from our warehouse within 24 hours of placement.
Are the materials used safe and comfortable for pets?
Absolutely. We use premium, breathable fabrics such as organic cotton and soft-stretch blends that are non-toxic and designed to prevent skin irritation while allowing full range of motion.
Can I track my order after it has been placed?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to selected international locations including New Zealand, the UK, and the USA. International delivery times vary between 10-21 business days depending on the destination.